When a job wraps up, we text your customer and ask how it went. Happy customers get one tap to your Google review form. Anyone who had a rough day reaches you first, so you can make it right while it still matters.
Your job software or Stripe tells us when an invoice is paid or a job is marked done. No software? Tap Send, or upload a list.
A couple of hours later your customer gets a short text or email from your business. Never after 8pm, and never twice in 90 days.
A clean page with your logo and colors. Ten seconds, no app, no account, no password.
A rating under five sends you a text and an email right away with who it was and what they said, so you can call while it's fresh.
They see a thank you and a big button for your Google review form, then Facebook and any other sites you choose.
No platform lets anyone post a review for a customer, so this is as close to "write once, post everywhere" as it gets.
"We don't stop until it's five stars." They tell you what fell short, and you get the alert in seconds.
The public review link stays on this page too, in plain text. We never block anyone from posting.
Why both paths keep the link: Google's review policy prohibits asking only happy customers, and the FTC's review rule backs that up. Businesses that hide the door to unhappy customers risk having reviews removed or their listing suspended. THNK Reviews is built to collect more reviews without putting your listing on the line.
No cherry-picking. Every customer you send gets the same request and the same way to a public review.
We never write, buy or post reviews. Only your customers do, under their own names.
No discounts or gifts for a review. That's against Google's rules and it cheapens every review you have.
Texts only go out between 9am and 8pm in your timezone. One reminder at most, and never twice in 90 days.
Reply STOP to any text or tap the link in any email and it's over, for good.
We only contact people you send us, only about your business, and we never sell or share the list.
Month to month. Cancel any time. Already on THNK Social? Reviews is 20% off, applied automatically at checkout when you use the same email.
THNK Social clients, THNK Med practices and THNK business systems can switch on Reviews from their own dashboard. Requests go out automatically when a visit or job is closed.
Add ReviewsNo, and nothing honest can. Every customer sees a way to post publicly. What it does is put you first in line when someone is unhappy, so you can fix the problem before they decide what to write. That, plus asking every happy customer, is what moves a rating.
No platform allows that. Each site requires the customer to post it themselves. We get as close as possible: they write it once on our page, each button copies their words and opens that site, and they paste.
No. To send customers to your review form we only need your Google Place ID, which is public. We'll help you find it during setup.
A text or email from your business name, and a page with your logo and color. THNK only appears in small print at the bottom.
Nothing extra. Texting is included on Growth and Pro, up to your plan's monthly requests. Starter sends by email.
Yelp's rules forbid businesses from asking for reviews at all, so we leave it off to protect your Yelp page.